At SK, we provide opportunities to deserving talent in multiple areas of expertise. We as a team are committed to overall growth of the individual alongwith the organization by delivering unmatched customer experience.
Job Description
As a Help Desk Engineer you will be required to work with both the customer and internal stakeholders. You will be responsible providing operational technical support to the customer on hardware infrastructure and networking.
Roles & Responsibilities
- Address configuration related to email, profiles, active directory, incorrect passwords, installation/uninstallation of software, device drivers, network configuration on user end points.
- Interfacing with relevant OEMs if required.
- Communicating and collaborating with various members of customer and internal/external teams.
- Ability to explain complex technical concepts/issues in a simple, relevant manner.
- Provide assistance to on-site, remote and VIP users.
- Adhere to and comply with IT security policies.
- Support operational maintenance activities - planned and unplanned.
- Prepare relevant documentation, monthly reports, highlight areas of concern, suggest solutions to resolve operational issues.
Requirement
- Bachelor's degree in computer science, information technology or relevant field
- Good communication skills
- Ability to independently diagnose and troubleshoot basic technical issues
- Deep understanding of end user computing technology
- Fair knowledge of Microsoft technologies including Active Directory, Group Policies and O365
